Support and safety
Help, trust, and safer trading
Bidra is a community marketplace. We work hard to keep it safe, but buyers and sellers should still use common sense and follow strong safety habits.
Report issues
Listings and messages
Use in-product reporting when content or behaviour breaks rules.
Support cases
Orders and accounts
Contact support for account or order issues that need investigation.
Best practice
Stay on Bidra
Keep communication and transaction steps on-platform wherever possible.
If you need help
- Use Report on listings and message threads for rule-breaking content or behaviour.
- For account and order issues, contact us via Contact.
- Include links, screenshots, and order or listing IDs so we can investigate quickly.
Safe buying (recommended)
- Meet in a public place for pickups. Bring a friend if possible.
- Inspect items before handing over money, especially electronics, bikes, and high-value goods.
- Be cautious of unrealistic prices, urgency pressure, or requests to move fast off-platform.
- Pickup is scheduled in-app. No-shows and repeat reschedules affect reliability.
Safe selling (recommended)
- Use clear photos and honest descriptions to reduce disputes.
- Do not rely on screenshots or off-platform claims. Follow the order status and in-app pickup flow.
- If something changes, request a reschedule in-app. Messages are for clarification only.
- Never share your passwords, one-time codes, or other sensitive login details.
Scams and red flags
- Someone asks you to continue the transaction outside Bidra to avoid fees or records.
- Someone offers overpayment with a request to refund the difference.
- Someone refuses pickup inspection or pressures you to ignore the in-app pickup flow.
- Someone pressures you to communicate only by SMS or WhatsApp before agreeing key terms.
If you see these patterns, stop and report. We investigate abusive behaviour and may restrict accounts.
Disputes
Most issues are resolved between buyer and seller. If you cannot resolve it, contact Support with your order ID, listing link, and evidence. Bidra may take platform actions such as removing listings or restricting accounts, but does not act as a seller, escrow holder, shipping provider, or payment provider.
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