Privacy

What we collect

• Account information (e.g. email, username, and basic profile details you choose to provide).
• Location information for marketplace context (suburb, state, postcode) — shown in a privacy-safe way.
• Activity and usage data (e.g. logs and actions taken) to prevent abuse, diagnose issues, and improve reliability.
• Content you create (listings, offers, feedback, reports) to operate the service and enforce rules.
• Messages you send through Bidra to provide messaging features and support safety investigations where needed.

How we use information

• Provide and maintain the marketplace (listings, messaging, offers, orders, and support).
• Detect and prevent fraud, spam, prohibited items, and abusive behaviour.
• Enforce our Terms and keep the community safe.
• Communicate important service updates and account notices.

Sharing and disclosure

We do not sell personal information. We may share information with trusted service providers only where needed to operate Bidra (for example, hosting, email sending, analytics, and spam prevention). We may also disclose information where required by law or where reasonably necessary to protect users and the platform from harm, fraud, or security incidents.

Cookies and analytics

Bidra uses cookies and similar technologies for essential functions (like keeping you signed in) and to help us understand how the service is used. Where we use analytics or anti-abuse tools, we aim to choose privacy-respecting settings and collect only what we need.

Data retention

We retain information only for as long as needed to operate Bidra, comply with legal obligations, respond to support requests, and resolve disputes. Some records may be retained for safety, fraud prevention, and audit purposes.

Security

We use reasonable security measures to protect personal information. No system is perfectly secure, so please use a strong password and avoid sharing sensitive information in messages that you wouldn’t want exposed.

Your choices

• You can update many profile details in Account settings.
• You can contact us to request access or correction of personal information, subject to verification.
• If you delete your account, some information may remain where required for safety, fraud prevention, or legal compliance.