Contact
Need help with a listing, messages, or an order? Use the options below so we can assist quickly.
Fastest option: Email us at support@bidra.com.au.
Safety first: If you feel unsafe, stop engaging and report the listing or thread. For emergencies, contact local authorities. See Support & Safety →
What can we help with?
Listing help
Problems creating or editing a listing, photo uploads, category issues, or a listing that won’t publish.
Messages & abuse
Harassment, threats, spam, impersonation, or suspicious behaviour in a message thread.
Orders & payments
Issues with an order status, Buy Now flow, accepted offers, or payment instructions shown in the order.
Account & access
Login trouble, verification problems, password resets, or account restrictions.
Report follow-up
If you’ve submitted a report and need to add extra context, screenshots, or links.
Include these details
- Link to the listing, order, or message thread (copy the URL).
- What you expected to happen vs what happened.
- Exact error text (screenshots help).
- Date/time and the email/username you used (never share passwords or verification codes).
Response times
We aim to respond as soon as possible. Safety reports are prioritised. Complex investigations may take longer if we need to review logs and report history.
Send a support message
To reduce spam, the support form requires you to be signed in. You can still email us at support@bidra.com.au.
Other useful pages
Plain-language help for Australia. Bidra is a platform marketplace; items are sold by users.