Contact
Support that moves quickly
Need help with a listing, messages, or an order? Use the options below so we can investigate faster and give you the right next step.
Fastest option
Email support
support@bidra.com.au
Best evidence
Links and screenshots
Include URLs, order IDs, listing IDs, and exact error text.
Safety first
Stop and report
If you feel unsafe, stop engaging and report the situation immediately.
Fastest option: Email us at support@bidra.com.au.
Safety first: If you feel unsafe, stop engaging and report the listing or thread. For emergencies, contact local authorities. See Support and Safety.
What can we help with?
Listing help
Problems creating or editing a listing, photo uploads, category issues, or a listing that will not publish.
Messages and abuse
Harassment, threats, spam, impersonation, or suspicious behaviour in a message thread.
Orders and pickup flow
Issues with an order status, Buy Now flow, accepted offers, or pickup scheduling shown in the order.
Account and access
Login trouble, verification problems, password resets, or account restrictions.
Report follow-up
If you submitted a report and need to add extra context, screenshots, or links.
Include these details
- Link to the listing, order, or message thread.
- What you expected to happen versus what happened.
- Exact error text, plus screenshots if available.
- Date or time and the email or username you used.
- Never share passwords or verification codes.
Response times
We aim to respond as soon as possible. Safety reports are prioritised. Complex investigations may take longer if we need to review logs, account history, or reports.
Send a support message
To reduce spam, the support form requires you to be signed in. You can still email us at support@bidra.com.au.
Other useful pages
Plain-language help for Australia. Bidra is a platform marketplace and items are sold by users.